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Troubleshooting GT1000-GT2000
NOTE:
WHENEVER
POSSIBLE UPDATE TO THE GT VM SOFTWARE FOR FUTURE WINDOWS
OPERATING SYSTEMS COMPATIBILITY. Upgrade requires
stations to be re-logged - no data is saved or transferred
Issue 1: Upgrading to GT2000 from GT1000
Currently we have
GT1000 operating with our 6000 reader. I have uninstalled
and reinstalled GT2000 several times with no success. I
have deleted the complete directory, then reinstalled, I have
uninstalled 1000 then tried to install 2000. No success.
This happens when the some sectors of the hard disk are damaged
(hardware failure).
Procedure:
1.
Erase data in the M6000 recorder
2.
Uninstall previous
GT software START>CONTROL PANEL>ADD/ REMOVE PROGRAMS
3.
Delete Upswung folders START>EXPLORE>DELETE “UPSWUNG”
folder
4.
Install latest USB drivers that came with software
5.
Install latest GT2000 Version Vm software
6.
Record stations in the field by sequentially logging each
station with the M6000 recorder
7.
Start program and open the Assignments tab and download
the station iButtons from
M6000 recorder.
8.
Type in station descriptions in the Assignments
spreadsheet.
9.
Make sure you are using the most current Windows service
pack.
Issue
2: Recordings Added= 0 Message for
GT2000 Ver. 2.10.3
(Note: data can be saved, if data
in not important then follow procedure in issue 3)
Error message we get when downloading the device. Screen
indications are all normal up to the point it says no files were
downloaded
. 
If there are no assignments then it will
show the following screen. Please verify if you have
made the assignments of the iButtons you are recording.
Also if the recordings are done within the
same time span of 2 minutes then it will discard these. This is
to prevent the guard from making unnecessary repetitive
recordings.
Also, “No Recordings added” message
screen. Versions GT2000 Ver. 2.10.3 (and previous versions) fail
to accept recordings beyond December 2010. Issue has been
solved: Version GT2000 Ver. 2.10.4 needs to be installed.
1.
GT2000 V. 2.10.4 accepts recordings from year 1970 till year
2015. It is important to make sure the M6000 Recorder has the
correct date. If the recorder has the dates outside of the said
time span, you will also get the message
“No
Recordings added”.
2.
From year 2015 and beyond GT3000 will replace GT2000, Software
written in Delphi
will not be supported anymore.
3.
Typically all you
need to do is to uninstall version 2.10.3 and then install
2.10.4 (as long as you install on the same directory) and the
new install will retrieve old databases automatically, so there
is no strict need to make backups. Nevertheless it is always
good to make a backup via the backup button located at the
Archiving tab.
4.
Procedure for migrating from GT2000 Ver. 2.10.3 to GT2000
Ver. 2.10.4
1.
Uninstall previous version
2.
Install latest GT2000 Ver. 2.10.4) or install Vm
software if you are willing re-enter the stations.
Read Installation PDF first
Issue
3: Blue screen when
downloading after upgrading program
(Note:
requires stations to
be re-logged - no data is saved or transferred)
We
have recently upgraded laptops. Since doing so, we have been
getting a “blue screen” error when attempting to download the
M6000. The software and drivers are installed properly. The
M6000 will begin downloading and during the download is when the
blue screen happens. During several attempts it has blue
screened at different points of the download. Sometimes right
away and sometimes it almost gets done before it happens. When
it does blue screen, it says IRQL_NOT_LESS_OR_EQUAL and then the
computer reboots itself. At one time, it did not blue screen,
but came up with an error that said communications error and to
make sure the cradle was plugged in. ALSO as soon as it shuts
the computer down, there is feedback through the speakers that
can be heard. Sounds like static feedback not a squeal.
Procedure:
1.
Erase data in the M6000 recorder
2.
Uninstall previous
GT software START>CONTROL PANEL>ADD/ REMOVE PROGRAMS
3.
Delete Upswung folders START>EXPLORE>DELETE “UPSWUNG”
folder
4.
Install latest USB drivers that came with software
5.
Install latest GT2000 Version Vm or for GT1000/1500 use
Version Basic 3
6.
Record stations in the field by sequentially logging each
station with the M6000 recorder
7.
Start program and open the Assignments tab and download
the station iButtons from
M6000 recorder.
8. Type in station
descriptions in the Assignments spreadsheet.
9. Make sure you
are using the most current Windows service pack.
Issue 4: Upgrading GT2000 Vm
Software for Windows 7/
Vista/
XP from old versions 2.10.2 and 2.10.4
(Note:
requires stations to be re-logged - no data is saved or
transferred)
For future reference for updating and
changing computers:
This is the procedure for updating to the
newest software and you can add the stations using the recorder.
Complete installation instructions are in a PDF file link below.
First Note
if you want to keep the old assignments sheet order and
information make a copy of your old system so that you may
duplicate it in your conversion.
You will also need to know what operating
system you are working with i.e. Windows XP or Windows 7.
Please be sure you are using the most current Windows service
pack available at the Microsoft website. Windows XP will
not be supported at some point in the future so keep these notes
for a future conversion to Windows 7.
Procedure:
1. Start with the an erased or empty recorder
with no data stored in the M6000 recorder, you may want to store
your old files on a separate USB storage file.
2. Uninstall
previous GT software START>CONTROL PANEL>ADD/ REMOVE PROGRAMS
3. Delete Upswung folders START>EXPLORE>DELETE “UPSWUNG” folder
4. Install USB driver that corresponds to your operating system,
i.e. XP, Vista, Windows 7. Note this is a separate file.
5. Install latest GT2000 Version Vm or (for GT1000 the
simplest single wand kit use GT Version Basic 3)
Read Installation PDF first
6. Now Physically walk to or record each button
station in the field, this will establish the sequence and
assignment as you are logging in each station with the M6000
recorder.
7. Start program and open the Assignments tab and
put your recorder in the downloader, this will download the
station iButtons from M6000 recorder, and set up sequence on the
assignments report.
8. Type in station descriptions, see your
old assignments list if your trying to keep the same information
on the Assignments spreadsheet.
Issue
5: The downloads take too long, what is making his system slow?
- the system has not purged the database and must have thousands
and thousands of records
Purging
will
not lose his historical info it will be saved at
C:\UpSwung\GT2000\Datos210\Backup\Close
Software Compatibility
Current Versions XP/ Vista/ Win7:
Ares Vm
is the new GT2000
MS Visual Studio
This version will allow stations to be installed using recorder.
Old Versions XP/ Vista:
GT1000 was Ares basic 2
This version will not allow stations to be installed
using recorder.
GT2000 was Ares 4
2.10.2 1st
version
This version will not allow stations to be installed
using recorder.
GT2000 was Ares 4
2.10.4 2st
version
This version will allow stations to be installed using recorder.
M6000-RB
Service & Trouble Shooting Manual
Introduction:
To the Service Technician:
The M6000-RB Portable Time Recorder is an electronic
device designed to "read" and
store
iButton serial numbers, along with the precise time and date
of the readout. The unit is capable of downloading
the stored recordings (5460, 64K) into any IBM or compatible
PC, Pentium or higher processor. It is a sturdy device that
employs state of the
art
technology components and materials; these materials are
highly resistant to impacts and hostile
environments. The reader has no internal mechanical or
moving parts and does not require periodic oiling or major
servicing.
The only required periodical chore that can be accomplished
by the customer itself, is to
clean its head probe (about once a year), with a cloth
dampened with alcohol to remove
dirt and
grease. A large percentage of service requests are due to
purposeful and extreme
rough handling. It is important to recognize harsh handling
(please see section on
harsh
handling recognition, annex A); so to duly and timely inform
the appropriate persons or parties.
Operation:
The Recorder has a luminous indicator (LED, light emitting
diode) and a Buzzer.
To install battery:
Open the top of the reader by removing the 2 security screws
and
connect 3 AAA batteries, preferably alkaline. Upon startup,
if the batteries are in good shape and the recorder is
operating properly, the LED will emit
5 green blinks
with 5
beeps.
To make recordings:
To make recordings of Recording Stations, ID Keys, Incident
Booklets, (any iButtons) you need only to touch these
with the
reader’s head probe. If a
correct recording is made the reader will acknowledge by
emitting
2 green blinks
with 2
(two) beeps.
Low battery:
The M6000 recorder will signal a low battery status by
emitting
5 red
blinks
and 5 beeps. A brand new set of batteries will last for one
year or 500,000 recordings.
Full Memory:
When the memory of the recorder
reaches
“full” status (5460 recordings),
each time you attempt to make a recording it will emit
4 red blinks
with 4 beeps;
this
means the recorder is not reading anymore. For this case
please download transactions
to your PC and then erase the memory; now the unit will be
ready for the next load
cycle of 5460 new recordings.
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Problem
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Solution
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Cannot make a recording or
cannot communicate.
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•
•
•
•
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Check Battery
Voltage. If total voltage of the 3 AAA batteries
(serial array) is under 2.8V, re- place batteries.
(Image 1).
Remove the 4, 5-40 screws that anchor the chassis.
Check battery contact continuity from battery holder
to board. (Image 2).
Check probe-head soldered contacts and continuity to
board (Image 3).
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•
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Carefully unplug
Microprocessor PIC16LF648A-I/P and Memory
24AA515I/P, (be careful not to bend pins). Clean and
plug back in place. Make sure to plug back memory
and processor
with correct orientation (coincident u shaped
notches), otherwise you will short the circuit and
create immediate overheating.
Do not place memory backwards (See Image 4).
|
|
|
•
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Remove the 2, 5-40 screws that anchor the board to
the chassis.
|
|
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•
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Disassemble, check and clean
Real Time Clock (RTCC) DS1904L-F5+ and its contacts
(Image
4, Image 10).
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|
|
•
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Check diode 1 N4148 for cracks, broken tracks or
doughnuts (image 4, Image 10).
|
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|
•
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Clean the Head Probe with a
cloth dampened with isopropyl alcohol. Do not use
solvents or gasoline.
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•
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Check for broken or fissured PCB tracks and
separated solder doughnuts
(Image 10).
|
|
|
•
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Check for Transistor P2N2222AG broken tracks or
doughnuts.
|
|
|
•
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Make sure Battery Detent &
Shock Absorbers P/N 0109-000-022 are in place (Image
9).
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Can record iButtons and com-
municate but buzzer does not
beep.
|
•
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Check doughnuts (solder points) on Buzzer. If
problem continues replace buzzer.
|
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Can record iButtons and com-
municate but LED does not
blink.
|
•
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Check solder doughnuts (points) on LED. If problem
continues replace LED.
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Can communicate but does
not keep time correctly.
|
•
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Disassemble, check and clean Real Time Clock
DS1904L-F5+ and its contacts (Image 4,
Image 10). If problem
continues replace RTCC.
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Image 1 Voltage Readout
Parts List:
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P/N
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DESCRIPTION
|
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0118-000-074
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REAL TIME CLOCK DS1904L-F5+
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011-8000-066
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MEMORY 24AA515I/P
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0118-000-003
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PIC16LF648A-I/P With Firmware
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0118-000-008
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RESISTOR 2 KOhms 1/4 WATT 1%
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0118-000-010
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RESISTOR 4.7 KOhms 1/4 Watt 5%
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0118-000-011
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RESISTOR 10 KOhms 1/4 Watt 1%
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0118-000-019
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TRANSISTOR P2N2222AG
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0118-000-021
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DIODE 1N4148
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0118-000-022
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DIODE SCHOTTKY 1N5818
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0118-000-023
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CAPACITOR 0.1 u/50V
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0118-000-024
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XLUGR37M, 3MM DUAL COLOR R/G LED SUNLED
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0118-000-025
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BUZZER DBX05
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0118-000-063
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M6000 CONNECTOR HEAD PROBE
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0104-000-009
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CENTER CONTACT HEAD PROBE M6000
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0106-000-012
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"L" PLATE (CENTER CONTACT)
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0111-000-027
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SCREW S/S 5-40 x 3/8"
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0101-000-023
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HEAD PROBE INSULATOR M6000
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0101-000-020
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LED CYLINDER SEPARATOR
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0102-000-022
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CHASSIS / BATTERY
HOLDER AAA BATTERIES
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0118-000-062
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HEADER 3 PIN
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0118-000-064
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HEADER 1 PIN
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0111-000-025
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TORX PIN BUTTON HEAD SCREW M/S 18-8 ST/ST 8-32 x
3/8" (set 2pcs.)
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0084-014-998
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CASING SECURITY KEY
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0102-000-019
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BASE HOUSING M6000
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0102-000-020
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TOP HOUSING M6000
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0118-000-060
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CIRCUIT BOARD M6000
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0111-000-007
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PAN HEAD SCREW 4/40 * 1/4"
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0120-000-001
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BUZZER DUST SCREEN
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0113-000-004
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HOUSING STRING NYLON # 3
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0109-000-017
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GASKET TOP HOUSING M6000
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0109-000-007
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BUZZER GASKET
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0109-000-022
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BATTERY
DETENT & SHOCK ABSORBER
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0123-000-001
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RTCC HOLDER (mount)
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0105-000-010
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RTCC CONTACT SPRING
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0106-000-013
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LEAF SPRING (RTCC HOLDER)
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0118-000-060
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M6000-RB CIRCUIT BOARD
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0111-000-029
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PANHAD SCREW 5-40 x 1/4"
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Sub Assemblies:
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P/N
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DESCRIPTION
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0095-010-999
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M6000 Board (Includes Chassis and
Battery Holder)
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0095-011-999
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M6000 Base Housing Complete (Includes M6000 Probe
Head and Nylon String)
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0095-012-999
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M6000 Top Housing, Complete (Includes rubber gasket,
2 Torx Screws 8-32 x 3/8
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0091-012-999
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M6000 HEAD PROBE (Complete sub assembly)
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How to check for proper communications and operation:
(Downloader One Wire Program):
This software tool enables technicians to check the proper
operation of the M6000-RB
and make problem diagnostics prior to disassembly.
1.
Install your Downloader Software.
2.
&RXI-FNAIRXrA5I-FRrEI-rANRAIRXrA3&’VAserial
RS232 or USB .
3.
Run your Downloader Software.
4.
With every download a txt file will be created at
C:\Program
Files\Centor\Downloader
One Wire\data, each file will be named with after the serial
number of each recorder.
5.
The downloaded recordings will have the following format:
AF0000004DB28024
File name (same serial # of DS1994L-F5
RTCC iButton).
000A
Quantity of recordings in hexadecimal base
180000014AC351010810231729
iButton Serial Number
YY/MM/DD
HH:MM
350000017AF30B010810231730 340000017AF974010810231731
110000014AB30C010810231732 2D0000017AF2C6010810231735
D50000000034880C0810231738 91000006BAEF41010810231740
8C000006BAEA4B010810231745 350000017AF30B010810232048
350000017AF30B010810240755
OK
Cyclic Redundant Check.
Annex A
Detection and Recognition of Harsh handling
M6000-RB Recorder. (Abuse endurance statistics):
1.
The Recorder M6000-RB is designed to repeatedly withstand
impacts from a height
of 1.5 meters against concrete, at a free fall acceleration
of 1.0 G (9.8 meters/second).
2.
Head Probe:
The head probe is manufactured in Stainless Steel 304; the
small indentations you will see on the following images
were caused by impacts against concrete
from different heights (1.5, 2.0, and 5.0 meters). Minute
scratches are acceptable
but tiny indentations are an indication of harsh handling
(many a time, quite violent).
3.
Housing:
The housing is manufactured in 20% Glass reinforced Lexan®
3412 injection
molding resin; due to the formidable impact absorption
characteristics of the resin
it is hard to view traces of abuse. Tossing the recorder
against a wall or the floor with full force is
common in Guard Tour environments.
4.
Circuitry:
The M6000`s board is populated by pin dip through-hole
soldered, electronic
components; this makes it very resistant to vibration and
impacts (far more
than surface mount). A clear trace of harsh handling is when
the diode 1N4848 is
cracked, or when the dip pins of the microprocessor and
memories are bent sideways.
Its Real Time Clock (RTCC) is highly resistant to impacts as
its internal components
are purposefully protected survive hostile environments.
5.
Impermeability:
The unit can be operated in constant rain, its casing top
closes
hermetically on its base casing and the buzzer and LED
orifices are sealed by a gasket and silicone.
However it is not a submarine and liquids will start
penetrating
the
housing if it is immersed for more than 30 minutes.
Nevertheless if liquids penetrate
it, it can be dried, cleaned and reassembled as its internal
components are not
damaged
when wetted; if liquids are corrosive (like urine) the
survivability depends on the duration of the
immersion.
6.
High AMP discharges:
Once an operator with vile intentions recognizes
“it
is not
easy to break the unit”
it is probable he will try to destroy it by other means,
possibly
by frying it on a microwave oven or connecting it to 110AC
or 220 AC power (see final images of annex A.
Impact Testing:
Table 1, Impact Testing Statistics, M6000-RB serial number
3A0000002BBB1 824:
The following data was acquired by releasing this unit, from
a height of 1.5 meters 100
times, in cycles of 10 impacts each, at 1 G, against
concrete. After each impact cycle, 100 additional recordings
were made and data was downloaded into a PC.
Test Date 2007/11/20
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Impact (Cycle)
Number
|
Recordings and Downloads,
Data Integrity
|
Buzzer and LED Op-
eration
|
Structural Integrity of
casing and Head
Probe
|
|
1
|
Normal Operation
|
Normal Operation
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Normal Operation
|
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2
|
Normal Operation
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Normal Operation
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Normal Operation
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3
|
Normal Operation
|
Normal Operation
|
Normal Operation
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4
|
Normal Operation
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Normal Operation
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Normal Operation
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5
|
Normal Operation
|
Normal Operation
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Normal Operation
|
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6
|
Normal Operation
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Normal Operation
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Normal Operation
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7
|
Normal Operation
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Normal Operation
|
Normal Operation
|
|
8
|
Normal Operation
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Normal Operation
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Normal Operation
|
|
9
|
Normal Operation
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Normal Operation
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Normal Operation
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10
|
Normal Operation
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Normal Operation
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Normal Operation
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Findings: No crippling damage found. Recorder
continues to operate normally, it was donated to
a customer and has been further monitored to this
day; unit has come in every 90 days for inspection.
See image 1, 2 and 3.
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Table 2, Impact Testing Statistics, M6000-RB serial number
A1 00000030FB0F24:
The following data was acquired by releasing this unit, from
a height of 2.5 meters 100
times, in cycles of 10 impacts each, at 1 G, against
concrete. After each impact cycle, 100 additional recordings
were made and data was downloaded into a PC.
Test Date 2007/11/20
|
Impact (Cycle)
Number
|
Recordings and Downloads,
Data Integrity
|
Buzzer and LED Op-
eration
|
Structural Integrity of
casing and Head
Probe
|
|
10
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
20
|
Normal Operation
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Normal Operation
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Normal Operation
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30
|
Normal Operation
|
Normal Operation
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Normal Operation
|
|
40
|
Normal Operation
|
Normal Operation
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Normal Operation
|
|
50
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
60
|
Normal Operation
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Normal Operation
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Normal Operation
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|
70
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
80
|
Normal Operation
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Normal Operation
|
Normal Operation
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90
|
Normal Operation
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Normal Operation
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Normal Operation
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100
|
Normal Operation
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Normal Operation
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Normal Operation
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Findings: No crippling damage found. Recorder
continued to operate normally; it was loaned to a
|
customer and was monitored every 90 days; the unit was
returned by customer on 2008/11/05 and
has been further submitted to testing for abuse
endurance (see next table).
Table 3, Impact Testing Statistics, M6000-RB, serial number
A1 00000030FB0F24:
The following data was acquired by releasing one unit, from
a height of 5.0 meters 10
times at 1 G, against concrete. After each impact 100
additional recordings were made
and data was downloaded into a PC.
Test Date 2008/11/10
|
Impact (Cycle)
Number
|
Recordings and Downloads,
Data Integrity
|
Buzzer and LED Opera-
tion
|
Structural Integrity of
casing and Head
Probe
|
|
1
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
2
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
3
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
4
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
5
|
Normal Operation
|
Normal Operation
|
Normal Operation
|
|
6
|
Normal Operation
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Buzzer lost 60% intensity
|
Normal Operation
|
|
7
|
Normal Operation
|
Buzzer lost 60% intensity
|
Normal Operation
|
|
8
|
Normal Operation
|
Buzzer lost 60% intensity
|
Normal Operation
|
|
9
|
Normal Operation
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Buzzer lost 60% intensity
|
Normal Operation
|
|
10
|
Normal Operation
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Buzzer lost 60% intensity
|
Normal Operation
|
|
Buzzer was not replaced and continues to operate
(40% intensity), Microprocessor and Memory dip pins
are bent towards the direction of the impacts.
Recorder continues to read and download normally; it
has
been kept at the production manager’s desk and
continues to be monitored to this day.
|
Image 1
Unit
3A00000000002BBB1 824
Image 2
Unit
3A00000000002BBB1 824
See Traces of severe impacts on Head Probe, the stains you
see to the side of head
Probe are concrete dust (cement particles).
Image 3
M6000-RB,
serial number A1 00000030FB0F24:
Buzzer was not replaced and continues to operate (40%
intensity),
Microprocessor and
Memory dip pins are bent towards the direction of the
impacts.
Recorder continues to
read and download normally; it has been kept at the
production manager’s desk and
continues to be monitored to this day.
Image 4
M6000-RB,
serial number A1 00000030FB0F24:
See Traces of severe impacts on Head Probe, the stains you
see to the side of head
Probe are concrete dust (cement particles).
Image 5
See traces of severe impacts on Housing.
Note: Due to the characteristics of the polycarbonate Lexan®
3412, when the casing is
cleaned with water the mauling traces will be easily hid and
become not evident.
Image 6
Note: High inertial decelerations will indent the AAA
batteries. This is caused by the battery
detent ribs of the top housing.
High AMP discharge:
Image 10
This unit was connected through its head probe to 220AC to
purposefully destroy it, this
happened in the UK on early 2008. The Lexan 3412 has flame
retardant components that impede it from catching on fire. The
housing resisted well the expansion outburst
and did not explode.
Troubleshooting
|
